IT Services Engineer Apprentice at VCI Systems

Opens: January 20, 2024

Ideally, the applicant will be working with an educational establishment to secure a Level 3 ICT (Support Technician) Digital IT Apprenticeship qualification.

VCI’s technical support team is the engine room of the business, providing support for predominantly Windows-based desktop PCs and laptops, along with peripherals such as tablets, smartphones, and printers.  The support team also oversees the proactive management and monitoring of client devices, networks and infrastructure including firewalls, routers, switches, corporate Wi-Fi solutions and cabling.

Most of the support is delivered remotely from our Pangbourne office with opportunities to work on-site for installation and on-site maintenance.

Customer satisfaction is at the heart of what we do, and the successful candidate will be working as part of a team to continue delivering exceptional service experiences that exceed expectations and foster long-term relationships with our valued clients.

Full training and support will be provided along with encouragement to develop and demonstrate an ability to work independently.

Working within a small company, the candidate will also have a passing involvement with every facet of a running business, making this a perfect introduction to the working world.

Next steps

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